The Jabodetabek Electric Rail Train (KRL) Commuter Line has become the star of the supporting transportation in the capital city of DKI Jakarta. As public transportation, services for disabled groups are also a focus of attention.
The rail-based transportation managed by PT Kereta Commuter Indonesia or KAI Commuter offers several services for people with disabilities. Starting from access at the station to priority seats, one of which is designated for the disabled group.
Not only the facilities at the station, but also the human resources (HR) working there are equipped with the ability to assist people with disabilities. Several times, content about the assistance provided by KRL Jabodetabek security personnel has received appreciation on social media. Recently, a security guard assisted a person with a physical disability and a visually impaired person at Bojong Gede Station.
Disability Services on the KRL
So, how has the improvement in disability services been in the operation of KRL Jabodetabek?
Quoting the official KAI Commuter website, the Ministry of Transportation and PT Kereta Api Indonesia through KCI have introduced several special services. At the station, a tactile guide path for the visually impaired has been created on the platform in the form of raised yellow lines. This can make it easier for visually impaired individuals to walk before boarding the train.
Don’t forget, there are at least 54 special toilets for people with disabilities scattered across KRL Jabodetabek stations. Other facilities such as elevators and escalators are also provided.
Currently, there are 90 escalators available at 33 KRL stations, and 55 lifts at 20 KRL stations. Wheelchair access next to the stairs is also visible at almost all KRL stations in Jabodetabek.
Additionally, for users with disabilities who need assistance from station staff when boarding the KRL, KAI Commuter has opened a special disability service at the number 081296605747, which has been available since the end of 2019.
“Through that number, users with disabilities can inform the estimated time of arrival at the departure station,” wrote the official KAI Commuter website, quoted by Liputan6.com, Monday (2/12/2024).
Next, the officers at the departure station will coordinate with the officers inside the KRL and the officers at the destination station to assist users with disabilities in continuing to other modes of transportation.
Assistance from Security Personnel on KRL Jabodetabek
On several KRL Jabodetabek journeys, there are often security personnel who promptly assist passengers with disabilities. For example, guiding them from their seat to the exit door as the train approaches the destination.
That moment was also assisted by several other KRL Jabodetabek passengers who were close to the person with disabilities.
About a month ago, there was a viral action by a security officer at Bojong Gede Station that caught the attention of PT KAI (Persero), through its subsidiary PT Reksa Multi Usaha (KAI Services).
As is known, a security officer at Bojong Gede Station recently went viral on TikTok. Thanks to his actions in helping visually impaired individuals at Bojong Gede Station, Depok, West Java.
In the 22-second video, a security officer pushes a wheelchair followed by three visually impaired individuals behind him, walking towards the station exit.
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